Shipping policy
Shipping Costs
- Shipping costs vary based on product type, location, shipping method, and warehouse.
- View shipping costs on the product description page and during checkout.
- Select the correct country in the “Country/Region” field and choose a shipping method to see an estimate.
- If actual shipping costs exceed the estimate, we will inform you and require confirmation before processing your order.
Delivery Time
- Total delivery time = Lead time + Shipping time.
- Lead time: 1-5 days (shown on the product description page).
- Shipping time: 15-20 business days, depending on the method.
- Delivery times are estimates and not guaranteed. Delays may occur due to factors beyond our control, such as customs.
- If a product does not arrive within 60 business days of order acceptance, you may cancel your order for a full refund.
Insurance
- You are responsible for all risks of loss or damage during transportation. We recommend purchasing insurance to cover these risks.
- Contact us for insurance rates.
- If you purchase insurance and need to file a claim, contact us to initiate the process. We will refund or replace the product upon confirmation of the claim from the insurance company.
Packaging
- All items are carefully packed for export in standard one-way export packaging.
- We are not responsible for items damaged or lost in transit.